FAQ

Do you have water coolers available?

Yes. We rent high quality hot and cold water coolers by the month. There is no long term contract, rentals are month to month. Monthly fee includes all maintenance on the cooler. If the coolers needs replacing, we replace it promptly at no charge.

How do I know when the route salesman will be delivering?

We will give you a schedule as soon as we get you set up, and we will call the night before

Can you pay online?

We have a user friendly website, that is secure

How long does it take to get set up?

New setups are usually within 24 hours.

How can I be sure I have water for an emergency?

One obvious solution is to start home bottled water delivery service for your water. This ensures that you always have the purest water available for drinking through the year. If you are curious about how much you should have on hand at a time, the Red Cross recommends 1 gallon per person per day for a week. Email us to learn more about steps you can take to prepare for emergencies.

How long is the shelf-life of a bottle of spring water?

Our bottles indicate a “best by” date. Water should be stored in a cool (40 to 60 degrees), dark (away from sunlight) and dry (modest humidity-less than 50%) place. They should be as far away as possible from substances such as chemicals, detergents, cleaning supplies, gasoline, etc.

Our product is a natural product that contains no chemicals or preservatives. As a result, extended exposure to the sun can cause bacterial growth. To prevent this common and natural process from occurring and to maintain the quality of your bottled water keep the bottle out of direct sunlight and place in a cool, dry, chemical free area. If stored properly, water in 3 and 5-gallon containers has a shelf life of two years. Smaller containers, 1 gallon and 2.5 gallon bottles, are made with a thinner grade of plastic than larger bottles and have an optimal shelf life of about 6 months (but remain drinkable for two years). They have a shorter shelf life because they are more permeable to outside odors. Again, the key is how water is stored.

Do you recycle your bottles?

Absolutely! This is partially the reason we can offer such high-quality water at an affordable price. When we deliver new 3 or 5-gallon bottles to your home, we pick up the empty bottles, which we sanitize thoroughly and reuse.

What is your Refund/Return and Cancellation Policies?

We are governed by the Food and Drug Administration – also known as the FDA. The FDA does not allow us to receive unused bottles or cases of water back into our inventory. However, should you be dissatisfied with the product we will replace it at no charge to you. The contract that you sign as you begin your service shall remain in force on a month-to-month basis and may be terminated by either party upon 30 days’ written notice. At the termination of the service, the customer will return cooler(s) to the company in the condition delivered, except for normal wear. Customer’s final invoice is subject to a $20.00 charge that allows us to clean, test and repackage the cooler.

 

What is a Refundable Bottle Deposit?

A bottle deposit is a fee charged for every 3 or 5-gallon bottle delivered to you (depending on your water plan, these typically only show up on your first bill). A bottle deposit is refundable and will be credited to your account as each empty bottle is returned.

How do you ensure your Water’s quality?

Producing crisp, refreshing, great-tasting water is harder than it looks. The U.S. Food and Drug Administration (FDA) regulates bottled water products under the Federal Food, Drug, and Cosmetic Act, which means we’re required to meet stringent standards for quality and safety. Our drinking water products meet or exceed these standards, something we prove in certified laboratory tests. Not just any water makes it into our bottles. We go through multiple, closely monitored processing steps to ensure every container meets or exceeds our high quality standards.

Federal, state and industry bottled water quality standards establish limits for microbiological, physical, chemical and radiological substances for both source water and bottled water products. Under federal Good Manufacturing Processes, only approved sources of water can supply a bottling plant.

 

What water bottle sizes are available?

Depending on your location, we deliver a wide variety of container sizes such as: (You can also see images of our products on our PRODUCTS page)

  • 5 Gallon Returnable Bottles
  • 3 Gallon Returnable Bottles
  • 2.5 Gallon Bottles (2/Case)
  • 1 Gallon Bottles (6/Case)
  • 16.9 oz. (.5 L) Bottles (24/Case)
  • 24 oz. Bottles (24/Case)
  • 8 oz. Bottles (24/Case)
How much water do most people typically use?

Each family or office consumes water at its own pace. As a general rule, an adult will typically use an average of five to ten gallons a month.

Kind words from our happy customers.

"Waterway’s service is second to none. Water is always delivered on time and by professionals. Never once have we experienced a shortage of water. I would suggest Waterway’s services to any professional firm."

Jamie J
Colliers Real Estate

"We use Water Way at my business and home. It is simply the best water, and, it is delivered right to your business or home front steps! Great people and customer service!"

Ricky M.
Mail Enterprises